Discussions

[rgrdavis7]

My LG OLED TV works fine. However, when I select the HDMI to watch on my Roku Ultra, the screen is frozen and pink. I have tried unplugging/replugging the Roku, no change. I have pressed the reset button, no change. I have tried pressing the home button, back button, nothing works, just a frozen pink screen. The TV itself works fine.  My Roku Ultra is just a year old. Is that as long as they last??

[RokuTakashi]

Hi, @rgrdavis7 

Thanks for reaching out!

I understand that you are having issues with playing pictures on your Roku Ultra, and I'm here to help.

Please visit this support article on What to do if you cannot see the picture from your Roku® streaming player on your TV.

It consists of helpful steps and guides on how to resolve the issue you are currently experiencing.

Visit the link and hope it helps.

Thanks,
Roku Community Team