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Annamelise
Newbie

Just upgraded OS to 12.0.0 - build 4182-A9: Audio Presets Not Available Since

  • I have not had any issues with changing TV sound settings until now. On all channels, I run into the same issue; I press the “  *  “ button on the remote to bring up the TV settings, scroll to Sound mode which is defaulted to “Speech”. Above the title are the words: “Only default preset available”.
  • It does seem that this has happened to others during the OS 11.0 upgrade (last year). Not certain what the repair was.
  • I own a Westinghouse model: 

    WR58UX4019

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1 REPLY 1
RokuArvyS
Retired Moderator

Re: Just upgraded OS to 12.0.0 - build 4182-A9: Audio Presets Not Available Since

Hi @Annamelise
Welcome to the Roku Community! We're sorry to hear about the experience. This is not what we aim for.
We'd like to know how we can help you. Can you send us a screenshot of the issue you're having so that we can investigate further and give you a solution regarding your issue?
We're looking forward to hearing back from you so we can give further assistance.

All the best,
Arvy

Marc
Roku Community Moderator
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