Same thing, its a software issue. My backlight is still on. Roku advised the secret menu but that didn't work. Now after factory reset I can't update fixes on a black screen! Roku said they are aware of this but I have my suspicions on the escalation of this matter... Both roku and tcl are pointing fingers at Each other..
Hello, I was wondering if you could update me on what is going on with the information you sent to the support team? It has been like almost 4 days since I've been able to use my tv and was wondering if you have any new information about how i can fix my tv?
Look thru this entire thread. Have you seen them provide one single solution? They can’t. The solution is to buy a new tv. They aren’t going to replace your tv. Remember this the next time you buy
I have two tcl roku tvs that had to be replaced. They were both less than 2 yrs old. I was going to save them to see if a fix ever comes out but not sure if that will happen.
I was at SAMS yesterday and a dude in front of me had a 65 TCL roku tv on a cart. I was debating with my wife if I should say anything. She kept saying don’t do it but I said f’ it. He has to know. So I pulled up this forum and showed it to him. We had a little discussion about the issue and he ended up putting the tv back and got another one that was non tcl non roku. Hated to do it but couldn’t justify just standing there knowing he was most likely going to have the same issues we’re having.
Did the same as I was buying my 85"Sony run on Google TV. To a couple people and expressed my frustration with the sales guys, they were very familiar.
Do you have any possible reason or solution to my tv having this problem because im not trying to buy a whole new tv that costs a fortune you know what i mean?
Class action maybe?
but really.
this tv is less than 6 months old.
I filled with tcl and they are sending me a new tv
Hi there @Mchmahb @Noebel @MasonE,
Thanks for providing all the information we requested and we're sorry for the inconvenience.
We have passed along your details to the Roku team for further investigation. Please be advised that we are currently aware of the issue and our engineering team has been investigating this issue closely. Rest assured once more information is available I'll be sure to update this Community thread.
We appreciate your patience while we investigated this issue.
Best regards,
Mary
I will advise you of the very same thing I have sent to Roku's legal counsel through the medium listed below, and this reply and my response will also be noted for further review.
Ma'am, this is clearly an intentional act on behalf of a knowing plaintiff. The assertion of this becoming an issue after an update without providing a glimpse of accountability and solution illustrates that clearly.
Respectfully, your reply is laden in absolute untruth.
This serves as a good faith notice on behalf of consumers
ATTN: ROKU
Stephen Kay
Senior Vice President and General Counsel, Roku, Inc.
1701 Junction Court, Suite 100, San Jose, CA 95112
generalcounsel@roku.com
Phone number: 408-556-9391
Fax number: 408-364-1260
Notice of Intent
This is on behalf of consumers effected as discussed in the thread below.