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arloesq1
Newbie
‎07-19-2023 08:39 AM

Viewing and channel issues

Any channel, even Roku and Hulu will play for a while then stop with an error code RLP 1002. Anyone know what that means and how to fix it?

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1 REPLY 1
RokuEuniceL
Retired Moderator
‎07-19-2023 12:18 PM

Re: Viewing and channel issues

Hi @arloesq1,

Welcome to the Roku Community!

We're happy to assist you with your problem with streaming. Please provide us with more details about the problem you encountered.

  • What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV)
  • How are you powering your device?
  • How far is your device from your network router?
  • Do you have cellular data, so we can try connecting your device to your hotspot?

With detailed information, we will be able to assist you further.
Best Regards,
Eunice

Eunice L.
Roku Community Moderator
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