Discussions

[Gvandy]

The link is in Spanish.  Could you direct the the English version???

[bettyboop1980]

If I restart ot factory settings, will all my apps disappear?

[Kendy73]

Oh I'm having the same issue. It's super annoying having to restart the TV every time I turn it on. Lol these imbeciles answering you made me laugh. None them have reading comprehension.  The one legit telling you how to do exactly what you said you already do. Lmao 🤣. Did you ever find a good answer? 

[RokuERey]

Hi @Kendy73,

Thanks for making your first post here in the Roku Community.

We'd love to help you out, but we need more details. Is this an isolated case to a specific channel, or does the no sound issue happen on the rest of the channels on the platform? And how long have you been experiencing this?

Tell us more about it so that we can move forward to the next step.

Warm regards,

Rey

[omd]

We are done with Roku.  The responses are pathetic and demonstrate really poor customer service!

[RokuJechealR]

Hi @omd,

We appreciate your first post in the Roku Community!

We're sorry for the experience that it has caused you. That's not what we aim for. We would like to know the issue you've been having with your device so we can offer you some help. Would you mind elaborating on the problem you've been experiencing? In addition, please specify the exact steps you are taking to reproduce this issue so we can investigate further.

With more detailed information, we will be able to assist you further.

All the best,

Chel

[omd]

It's the same issue other users have described in detail in this thread.  Sound doesn't go on when Roku device is engaged/turned on and the only way to fix it is to turn the device off and back on.  Those are the exact steps we have taken that result in a fix, and the only steps that result in a fix. Please DO NOT suggest that I check the cables (done), or send you the details of my TV, etc.  As the other people who have posted about the same issue have demonstrated it is NOT an issue related to cables and TVs.  It is obviously an issue related to Roku and the Roku tech people should be able to figure it out.

Why not provide Roku subscribers access to Roku's tech team so that we can actually do real troubleshooting.  Or perhaps upgrade us all at no cost to us?

[RokuJohnB]

Hi @omd,

Thank you for keeping us updated!

We will be more than happy to take a closer look into this issue that you're having with the Roku TV. What Roku device are you using right now? (e.g. Roku Express, Roku Streambar, Roku TV – specify TV) Do you have any other device/s connected to your TV? (e.g. speakers and another sound system)

With detailed information, we will be able to assist you further.

Thanks,

John

[Kittenkitty1228]

I was also having issues with it around the same time this post was made. My tv is a Hisense Roku TV and I have to completely restart the whole tv to make it work. I have also factory restarted it several times and I have had no change. 

[RokuERey]

Hi @Kittenkitty1228,

Greetings from the Roku Community!

We'd like to help. Do you have any external devices? Could you also tell us what are the steps to reproduce the issue? Does this case affect the rest of the channels on the platform, or an isolated case to a specific channel?

Please keep us posted.

Thanks,

Rey