Discussions

[Bkizale4455]

Hisense model 4Series-40, Hardware ID K201X, Software version 11.5.0 build 4846-G5. I see that a new version is out for Roku TVs that fixes the game mode stutter. I have manually checked for updates to the software but nothing comes up. I was wondering if it's out yet for my TV, or if I need to factory reset it?

[RokuJanadeeK]

Hi @Bkizale4455,

Thank you for your post.

Please try to reboot your device by going to Settings > System > Power (skip if the option is unavailable) > System Restart.

Let us know if a new OS update will be available after doing so.

Regards,
Janadee

[Bkizale4455]

This did not work for me. Is there anything else I can do?

[RokuJohnB]

Hi @Bkizale4455,

Thank you for keeping us posted!
We understand you're having trouble updating the software on your Roku TV. We're happy to assist you further. Please be advised that to perform a software update, your Roku TV must have a good connection to the internet. If, for some reason, this connection is unreliable or an unexpected outage exists, your Roku TV may be unable to update to the latest software. In the meantime, you can try to restart your modem and router, then try again to check the updates on your Roku TV by going to settings, system, system update, and check now.

Let us know how it works, and we will continue to assist you further.

All the best,

John

[Bkizale4455]

I tried everything that you recommended. I even speed tested my wifi to see it was stable. It's running about 40-50 Mbps. Still no update. Anything else I can do? Thanks!

[RokuJanadeeK]

Thank you so much for your cooperation. @Bkizale4455.

As per checking, the latest OS 12.5 build version is slowly rolling out on each Roku device; thus, it might not be available yet on some users' devices. Rest assured, we'll flag this one to our team and communicate with them regarding it.

In the meantime, your patience and understanding are very much appreciated.

Regards,
Janadee

[Bkizale4455]

Thanks for all your guys help.

[RokuCarly · Accepted solution]

No problem at all, @Bkizale4455! 

We always aim for your convenience and satisfaction, which is why we assist you in the best way we can. Please don't hesitate to let us know if there's anything else we can be of assistance with. We'd always be more than happy and willing to continue doing so.

Happy Streaming!

Kind regards,
Carly