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ChipHP
Newbie

Apps on Home Page Won't Connect

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My Direct TV app (as well as several other apps) on my Roku TV Home page are not working. I click the app, the screen goes dark for a second and returns to the Roku TV Home. My Netflix and Prime video apps on my Roku TV Home page work fine. I have owned the Roku TV for 6+ months with no problem.

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RokuCarly
Community Moderator
Community Moderator

Re: Apps on Home Page Won't Connect

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Welcome, and thank you for posting here in the Roku Community, @ChipHP!

Thanks for raising your concern with us. Rest assured that we will find you the best resolution possible. 

May we first know the signal strength of your network connection? You can manually check it by going to Settings > Network > Check connection. For further details and assistance, refer to our Support article on How to check the connection to your home network and the internet to learn more about the results. If it says excellent, try to connect it to an alternative network connection, such as a mobile hotspot, to see if the issue will still occur. 

In addition, please specify which apps or channels are being affected by this. Also, try to update those troubled apps by highlighting the channel tile and pressing the star* button on your remote. 

We'll be looking forward to your response as we are more than willing to assist you with this.

Kind regards,
Carly

Carly Y.
Roku Community Moderator

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RokuCarly
Community Moderator
Community Moderator

Re: Apps on Home Page Won't Connect

Jump to solution

Welcome, and thank you for posting here in the Roku Community, @ChipHP!

Thanks for raising your concern with us. Rest assured that we will find you the best resolution possible. 

May we first know the signal strength of your network connection? You can manually check it by going to Settings > Network > Check connection. For further details and assistance, refer to our Support article on How to check the connection to your home network and the internet to learn more about the results. If it says excellent, try to connect it to an alternative network connection, such as a mobile hotspot, to see if the issue will still occur. 

In addition, please specify which apps or channels are being affected by this. Also, try to update those troubled apps by highlighting the channel tile and pressing the star* button on your remote. 

We'll be looking forward to your response as we are more than willing to assist you with this.

Kind regards,
Carly

Carly Y.
Roku Community Moderator
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