Discussions

[rockutv]

All software is updated, and I'm still on the same version, experiencing the same bug.

[RokuTakashi]

Thanks for keeping us posted regarding the issue you've experienced, @rockutv 

We would be more than happy to look into this issue and we'll need more information. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
• A photo or video clip referring to the issue,

Once this information is available to us, we can further look at this closer and and will be forwarded to the appropriate Roku team for investigation.

All the best,
Kash

[Grahamjust]

Same issue so persits no update available 

[RokuEuniceL]

Hi @Grahamjust,

Thanks for posting here in the Roku Community!

Have you tried the troubleshooting steps provided above by the Roku community moderators? Please follow the steps mentioned. If the issue persists after all of the troubleshooting steps provided, kindly provide the details asked for by @RokuTakashi.

We'll be waiting for your update.

Kind regards,

Eunice

[justinrdgz]

I also have this same stuttering issue with game mode on and massive lag with game mode off. I have tried every troubleshooting method that has been provided.

Hisense model: 4Series-40

Hardware ID: K201X

Serial number: X027009TKCFH

Software version: 11.5.0 build 4846-G5

Device ID: S0VAY34TKCFH

Issue ID: FH-436-253

[RokuERey]

Hi @justinrdgz,

Thanks for reaching us here, and for these additional details. We'll forward this over to the right team for further investigation and we'll get back here once we have an available update about this.

Thanks,

Rey

[AshtonmK1]

Having this same issue with a Roku TV I just bought last night, nothing they recommend doing works.

[rockutv]

Hi, I'm replying to let everyone know that the game mode stutter bug on Hisense 4Series-40 (40H4030F4) has been fixed with the latest software version: 12.5.0, build 4179.

I got my tv updated yesterday and the option for "game mode" is gone.

However, there is no input lag, and the stuttering bug is finally fixed!

[JojoBankroll]

It is not fixed for me. I am on 12.5.0 and there is still intense input lag on my gaming input. I can't play any games because of the intense lag making it unbearable competitively. What do I do now that I don't even have the option for game mode.

[JojoBankroll]

Having same issue here and now that game mode is no longer a thing, I can't even use that as a last resort. Video barely does it justice but there is intense input lag still. No 12.5.0 did not fix anything. Where do I upload video of issue from the phone? Here is my info: 

Device Model: S0VAY3707DYU

Serial Number: X02700207DYU

SOFTWARE OS/Version : 12.5.0 • Build 4181-G5

Issue ID YU-515-217