Discussions

[EdBri]

I agree. I sent back the first unit and got a replacement Streambar.

Same problem. The thing keeps dropping the signal and rebooting. Happens 3 or 4 times a day.

Roku needs to come up with a fix.

[RokuDanny-R]

@Slmayhugh 

Thanks for the post and providing us with your information.

I have passed it along to the appropriate team to investigate further.

Thanks,
Danny

[darktoylord]

It's unfortunate. I really excited for this when it was announced and I really really wanted this to work. Alas I will be returning the Streambar and going back to my previous set up with my Streaming Stick.

[EdBri]

Anyone who's read the comments here knows I have the same problem but I've found that unplugging the Streambar for about 30-seconds, every day, will keep it from rebooting. At least that seems to work, so far.

[e9freelancer]

Streambar purchased in Nov and it has been rebooting randomly since I have started using it but today has been border line ridiculous.

I am using the Xfinity Stream app and it has been rebooting once every 30-45 minutes. It hasn't been this bad previously so I do think it may be related to using the xfinity app but it does not occur on my roku ultra or my TCL roku TV. 

I have tried everything mentioned in this thread, restarted, uplugged, made sure it is on latest version.

Model 9102R

Serial Number YL008D581159

Software version 9.4.6 - build 4007-95

[Slmayhugh]

Had another reboot the other day. Here is the info...happened on 12/15/2020

9102-R Streambar
SN: YLOOEA156148
Software 9.4.0 Build 4290-95
timestamp: 2020-12-15T22:45:12Z
ID: 48-503-925

Any updates/fixes yet?!?  Com’on Roku...any fixes yet???

[LateCordCutter]

Problem originally reported 12/13 is getting worse. Now up to 6 freeze/reboots per day. 

Hitting home button 5 times followed by back button 5 times produces no results so I'm still unable to provide a tracker ID.

Original response for additional info:

Clarify the issue  - While watching a program on Roku Channel and Fubotv Channel, sound stops, several seconds later motion stops and less than 30 seconds later system shutsdown/restarts.

Roku device model - 9102R - Roku Streambar
serial number - YLOODK357511
device ID - 2A108D35711
software OS/version - 9.4.0 build 4190-95
does this issue occur on a specific channel? - Roku channel (Version 2.9 build 42) and FuBo channel (Version 4.6 build 0)

Updated software OS/version 9.4.6 build 4007-95

[RokuDanny-R]

@LateCordCutter 

Thanks for the information.

I have passed along the information to the appropriate team to investigate further.

Thanks,
Danny

[Slmayhugh]

Once again a reboot has occurred:

9102-R Streambar
SN: YLOOEA156148
Software 9.4.0 Build 4290-95
timestamp: 2020-12-23T21:09:55Z
ID: 48-515-349

once again on Pluto Streaming App

Are you getting anywhere??

[Slmayhugh]

TWICE IN ONE DAY...within a couple hours!! 
GET THIS FIXED!!!

9102-R Streambar

SN: YLOOEA156148

Software 9.4.0 Build 4290-95
timestamp: 2020-12-23T23:47:08Z

ID: 48-515-507