Ohly76
Newbie

Roku Streambar pro unable to reconnect

I have had the Roku stream at pro, bass pro and wireless speakers for 16 months now. Had a horrible time setting them up but once I got it figured out I loved them. Perfect for my space and worked perfect with my Roku tv. Two days ago I had to unplug one to clean the table they have been sitting on and could not get it to reconnect. I tried every step I could find on the internet and then finally was able to call and get a hold of someone after 2 days of trying to fix it. After an hour phone call, the Roku customer service person tells me there’s nothing they can do because I’ve had it for more than a year. Accused me of dropping it and that’s why it wouldn’t connect. I’ve used these products and had no problems but all of the sudden there’s nothing they can do? Am I supposed to spend $170 every year to replace their speakers? Roku needs to fix this. 

0 Kudos
1 REPLY 1
RokuRhea-V
Community Moderator
Community Moderator

Re: HORRIBLE CUSTOMER SERVICE

Hey @Ohly76

Thanks for raising your issues with us!

Please check your inbox here in the Roku Community, as I am sending you a private message for further assistance.

Thanks again!
Roku Community Team

Rhea V.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.