This is a reported problem no matter where you look on the internet. Amazon, Best Buy.. et.c. Lucky for me, this happens maybe once or twice a week, not that I don't consider it an issue.. I do. I wonder if this issue will result in an eventual failure. I wonder if I need to get my money back before to much time passes and that option is gone.
Mostly I wonder if anyone is going to publicly admit it and either fix it, or admit they have an unsolvable issue. The silence after all this time points to the later.
So the reboot has happened again and again and again. I have followed your instructions to send the information requested on all my reboots and still you jave nothing in return to fix the failures. I’ve have had conversations on Messenger with the support group and they said to reach out to the streaming app Pluto to see if they have the answers. Well tonight there is another system reboot. And here is the information requested:
Roku, please don't place blame on the app. from all of these posts we an see that it happens with various apps. The sames apps that do not cause problems with your other streaming devices. The failure here is the Stream Bar. It clearly was not ready for release. Once you get this issue resolved, perhaps I will think about purchasing it again but until then I have returned it and will stick with my steaming stick.
I have to agree that this is not a Pluto issue. I use Pluto and has of yet, had not had any issue while in Pluto. I have however, had plenty of issues with the freeze and reboot... in all sorts of situations and even between closing one app and opening another. I do agree they have enough failure logs to use. I'm not going to bother with that anymore.... We've done all we can here...