StreamBar Pro volume issues

I bought and have connected a streambar pro and two Roku wireless speakers and connected everything but when I play music through Spotify the music only plays through the two wireless speakers. The streambar is connected with them as I can barely hear it produce some sound when I play the Roku cinematic sound video on the home page or through the occasional messing around with other things. 
overall though the stream-bar pro just seems to produce little or no sound at all. If I can’t resolve this issue I will just have to return it cause it honestly just seems pointless if the two wireless speakers are the only ones producing any notable volume. Which is a shame cause I was super excited to buy the stream bar pro but it honestly has been a major disappointment in its output.

please help cause I would love to have an amazing audio system like it’s marketed to be.

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