Discussions

[rmcconnell15]

Same here!

[Jensenbud88]

Model: C621X - Roku TV

Serial number  X00000AERHEU (S01YG00ERHEU) 

Software version 13.0.0 • build 24056-A3

GC version 11.5.25

Timestamp 2024-05-25T19:58:23Z

issue ID EU-209-998 

[Jj35]

Having the same issue.

Tried the same fixes.

Sanyo/Roku TV.

any updates?

[DreadyE]

I'm having the same issue. I've even done a full factory restart with no change. I see Netflix in red with the black background...then back to the home screen. Is there a fix for this?

[Chamaco01]

Same issue!!! FW65R70F Black background with red NETFLIX letters appearing and then back to home screen without being able to access the movie menu.

[RokuTakashi]

Hi, @Jensenbud88

Thanks for providing the information. 

Kindly be advised that we have forwarded the details to the appropriate Roku team for review and further investigation. Further details from the investigation's progress will be provded as an update in this thread.

Hoping for your patience and understanding as we work on this.

Best wishes,
Kash

[RokuTakashi]

Hi, Community users.

Thanks for posting regarding the issue you have encountered with Netflix.

We appreciate the time you took to go through the troubleshooting steps in an attempt to resolve the issue. As of now, we are reviewing this case for further investigation, and our team is aware of this. Additionally, we'd like to request information on the issue so our team can further work on this. Kindly provide the details below:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we receive this information, we'll be able to forward it to our team, and actions will be taken accordingly to resolve this matter.

We hope for your response.

Best wishes,
Kash

[FenderBender516]

Hey, my 65in Sanyo Roku Tv is having the same issue loading Netflix.

The Sanyo Model is FW65R70F

The Serial Number is X00000HL0AEL

The Device ID is S01YL0010AEL

The Software Version is 13.0.0 • build 24056-A3

The issue is with the Netflix app and its Version 5.1 • build 105088017

The Tracker ID is EL-212-816

[amandamariebaby]

Mine is also doing the same thing for a couple days. Tried everything and restarted tv and router. Tried uninstalling and reinstalling still not working.

[RokuJharra-Q · Accepted solution]

Thanks for keeping us updated, @amandamariebaby  @FenderBender516!

We appreciate you for sharing the requested details with us! We'll pass on your information to the appropriate Roku team for review and look into this matter closely. Thank you for your patience and understanding as we work on this.

If you have any other questions or concerns, please feel free to let us know or start a new thread for different issues. We're here to listen and take action.

Thanks,
Jharra