Discussions

[plantsparky]

My sanyo model is FW55R70F.

Hardware ID is C620X.

Serial number is X00000CYNEV6.

Software version is 13.00 build 24056-A3.

Device ID is S02JK00YNEV6.

Channel is Netflix Version 5.1 build 105088017.

[aelizabl]

Did you guys come up w a solution? It’s doing it to mine too

[RokuJharra-Q]

Thanks for the update, @plantsparky!

We appreciate you providing us with the requested details! We'll pass on your information to the appropriate Roku team for review. Your patience and understanding mean a lot to us as we work on this.

If there's anything else we can help with or if you have any other concerns, please don't hesitate to contact us. We're here to assist you.

Best regards,
Jharra

[Sdowning]

Good afternoon. I have not seen a post since Tuesday. Has there been a software update or anything to fix this issue? 

[Chamaco01]

Any solutions??? Are we all going to need to toss out our new Sanyo TV’s and replace them with Sony’s????

[rmcconnell15]

Mine randomly started working again today. Maybe they sent out a software update?