Discussions

[Jmurra21]

Every single night,  multiple times a night, I have to fix this. 

If I have the app open on my phone with private listening on so that the audio Plastic through my phone,  it will disconnect if anything else is opened or switched to.

To be clear... I am not closing the Roku app. I am merely switching which app is in the forefront. It does not matter what app.. a browser,  Gmail,  gallery,  anything. 

I have to pause the TV, close the app, then reopen. 

Using Wireshark and some other programs, I have verified that there are no network issues. 

This is very disturbing as I have insomnia and do not sleep,  but my wife doesn't and this wakes her up in the middle of the night. 

The phone is a Samsung S24.

TCL Model 50S525

Hardware ID C113X

Serial # X00100W3NUVC

Software Version 14.0

Device ID S044033NUVC

Please help me fix this.  

Thanks. 

[RokuArjiemar]

@Jmurra21,

Thank you for posting in the Roku Community!

We appreciate you contacting us about the difficulties you're experiencing with the headphone mode on your TCL Roku TV. We understand how important it is to enjoy your viewing experience with the correct audio settings, and we are here to help you resolve this issue effectively.

If you activate Headphone Mode when a video is already playing, playback will stop and restart as the video is synchronized with the audio in your headphones. To avoid this behavior, connect your headphones and activate Headphone Mode before you start streaming the movie or TV show.

If audio momentarily drops, stutters, or pops, or you continue to hear other audio issues, try the suggestions below.

• When using wired headphones, check that they are securely connected by removing and firmly reinserting them.
• When using Bluetooth headphones for mobile Headphone Mode, try re-pairing them to your phone or tablet. For help, visit the website for the manufacturer of your mobile device and/or headphones, or contact them directly.
• Check that your headphones are working properly by listening to them on another device.
• Stop and resume the movie or TV show you are watching.
• If you are using the Roku mobile app, turn Headphone Mode off and back on again. If restarting the Headphone Mode session like this does not work, close and reopen the Roku mobile app and try again.
• Restart your Roku device by unplugging the power cable, waiting a moment, and then reconnecting it.
• If possible, try a different pair of headphones.

For more detailed information, please check here: How to resolve an issue with headphone mode.

Thanks,
Arjiemar