Discussions

[JWS9518]

@randerton It is possible that the HDMI cable is going bad though, even if it corrects itself, which is usually caused by re-syncing.  If it continues, I would try a new certified HDMI cable.

[Laffy]

This pink screen is happening on my new TCL only after a month of ownership. So many people seem to have reported this and all the tech responses seem to be some version of "please provide more info on the ocurrance."

Pure smokescreen.

No confidence in Roku or TCL.

[RokuJharra-Q]

Hi, @Laffy

Thanks for your post!

Could you please share the information mentioned by @RokuCarly? It would really help us assist you better!

I am eager to hear your response.

Best,
The Roku Community Team

[JWS9518]

@Laffy I would suggest reaching out to TCL tech support, especially since you have a warranty with them still, since it is a new TV.

[randerton]

Perhaps but recall my problem was across multiple Roku Ultra devices with multiple TV's.  The issues across all devices have gone away so that would not signify a cable issue on any single device.

[RokuTakashi]

Hey, @randerton 

Thanks for the update.

I appreciate you for sharing with us that the issue on your Roku Ultra has been resolved.

In the future, please feel free to reach out to us if you encounter the same issue or post a new thread here in the Roku Community if you have any other concerns. We're here to help.

Happy Streaming!

The Roku Community Team.