Roku Community

1111GD1111 · ‎08-17-2023

We've had Roku TV for a while now and in the past month or so sometimes the menu screens would only show a few letters. The only way to fix this is to reset the Roku. Anybody else have this problem and what is the fix?

1111GD1111 · ‎08-18-2023

Thank you! The only fix for us is to reboot the Roku.

View solution in original post

RokuMaryEF · ‎08-22-2024

Hi Roku Community users,

Thank you for bringing this issue to our attention, and we appreciate your patience as we work on a resolution.

We are currently investigating the problem of missing letters/characters on the screen. In the meantime, please try restarting your Roku player by following these steps:

Go to Settings > System > Power > System restart > Restart.

If the issue continues after restarting, we’ll need some additional information to help us resolve it:

Roku Device Details:
- Device model
- Serial number
- Device ID
- Current software version (found in Settings > System > About)
Tracker ID:
- When the issue occurs, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.
Photo for Reference:
- How do I insert an image in a post?
Specific Troubleshooting Steps:
- Please include any specific steps you’ve already tried.

Note: We'll mark this post as solved for visibility and as a reference for other users.

Providing this information will help us address the problem more efficiently. Thank you for your cooperation!

Best regards,
The Roku Community Team

Mary E.
Roku Community Moderator

View solution in original post

RokuJechealR · ‎11-01-2024

Hi @DCI_Benway, @lmunoz0317,

Thanks for posting to the Roku Community regarding the issue you are experiencing with the missing letters.

To better assist you, please let us know when you first noticed this problem and how long it occurred.

In the meantime, we recommend trying the following steps to restart your Roku player:

Go to Settings > System > Power > System restart. (If you don’t see the Power submenu, you can skip to the next step.)
If the issue is happening on a specific channel, please follow these steps:

• Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose Remove channel.
• Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
• After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

Jecheal R.
Roku Community Moderator

View solution in original post

renojim · ‎08-18-2023

There's no fix yet, but it is a known issue:

https://community.roku.com/t5/Issue-Tracking-Board/Missing-characters-in-text-boxes/td-p/897820/jump...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

1111GD1111 · ‎08-18-2023

Thank you! The only fix for us is to reboot the Roku.

elink · ‎10-01-2023

Same issue here. Rebooting the device corrects the missing letters, but annoying to have to reboot this device. Will happen a couple of times a day.

RokuERey · ‎10-02-2023

Hi @elink,

Welcome to the Roku Community!

We really do apologize for the inconvenience this has caused. Please try to see if there's an available update on your device (from Settings>System>System update>Check now).

Let us know the details. Thanks,

Regards,

Rey

ERey.
Roku Community Moderator

elink · ‎10-08-2023

A system update to the software on the Roku was available and was installed a couple of days ago. Thus far, no issues with the missing letters from any of the apps or the Roku software. Fingers crossed!

Thanks for this site and user information!

JFEREJOHN · ‎11-03-2023

Missing letters are back in force.

Today is November 3. This has been going on for more than 6 months.

RokuEuniceL · ‎11-03-2023

Hi @JFEREJOHN,

Thanks for posting here in the Roku Community!

May we know which Roku device you have that is still experiencing this issue? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Have you tried updating your software? What software version are you currently on?

We'll be waiting for your response.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator

Rkuser9 · ‎12-01-2023

I've been dealing with this for months. Reset, hard reset, pressing buttons on the remote reset, unplugged for days..nothing works and it's so annoying!

RokuERey · ‎12-04-2023

Hi @Rkuser9,

Thanks for making your first post here in the Roku Community!

We'd like to see more about what's going on here and help you get started. Could you tell us the current software version of this device that you're having an issue with? This can be found by navigating to Settings>>System>>About.

Please keep us posted.

Thanks,

Rey

ERey.
Roku Community Moderator

Roku Community

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