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AnMemeHary
Newbie

Just bought new roku speakers and have a Google tv

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I'm very frustrated, I bought roku speakers for the sound quality told they were Bluetooth and they can connect to my TV, get home and they don't, it's a Google smart TV that's tcl BTW, roku has some great products but forcefully making it so you can't connect them to any other brand is outright ridiculous. I want to know if theres any way I can connect them with spending another 200 dollars or if I return them and stop using roku completely. Roku may have great products but I'm not dealing with an overly greedy company no matter how good the products.

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RokuERey
Community Moderator
Community Moderator

Re: Just bought new roku speakers and have a Google tv

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Hi @AnMemeHary,

Greetings from the Roku Community!

We understand, and we do appreciate you letting us know about this. Please be advised that if the Roku Wireless speaker will not work on any TV. Roku Wireless Speakers will work with a Roku TV, but if you have a Roku Streambar or Roku Streambar Pro, you can use the speakers with any TV! Just remember, Roku Wireless Speakers are designed only to work when paired to a Roku Streambar or a Roku TV. 

Let us know if there's anything you need or query we can answer.

Best regards,

Rey

ERey.
Roku Community Moderator

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RokuERey
Community Moderator
Community Moderator

Re: Just bought new roku speakers and have a Google tv

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Hi @AnMemeHary,

Greetings from the Roku Community!

We understand, and we do appreciate you letting us know about this. Please be advised that if the Roku Wireless speaker will not work on any TV. Roku Wireless Speakers will work with a Roku TV, but if you have a Roku Streambar or Roku Streambar Pro, you can use the speakers with any TV! Just remember, Roku Wireless Speakers are designed only to work when paired to a Roku Streambar or a Roku TV. 

Let us know if there's anything you need or query we can answer.

Best regards,

Rey

ERey.
Roku Community Moderator
Brent7
Newbie

Re: Just bought new roku speakers and have a Google tv

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Yep. I had a TCL Roku Tv for over 2 years and got a Roku wireless soundbar last year and it paired up right away and was great sound. A week ag, had a lighting strike and had to get a new TV. Got a Sony Google smart TV and it will not hook up with the soundbar. The soundbar is bluetooth but it will not show up on my TV. Roku only. Ridicules, that it wont work with non Roku. Not happy with Roku.

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RokuERey
Community Moderator
Community Moderator

Re: Just bought new roku speakers and have a Google tv

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Hi @Brent7,

Greetings from the Roku Community!

Thank you for reporting this issue with us and we're sorry for the inconvenience.

A Roku TV Wireless Soundbar is designed to work exclusively with your Roku TV system and cannot be connected to any other type of TV, or a Roku streaming player.

If there's anything else we can further assist you, feel free to get back here.

Regards,
Rey

ERey.
Roku Community Moderator
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blackdog10
Reel Rookie

Re: Just bought new roku speakers and have a Google tv

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Was just informed by roku a streambar pro can work with any make(tcl) tv? What are you talking about?

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ronakiyama
Reel Rookie

Re: Just bought new roku speakers and have a Google tv

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can you use 4 roku wireless speakers with streambar se?

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RokuArjiemar
Community Moderator
Community Moderator

Re: Just bought new roku speakers and have a Google tv

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Hello! @ronakiyama,

Thank you for your post in the Roku Community!

We appreciate your reaching out to us regarding the connection of a Roku wireless speaker to your Roku Streambar SE. We're happy to help.

Roku wireless speakers must be connected to a Roku TV system, Roku Streambar, Roku Streambar Pro, or Roku Smart Soundbar. Wireless speakers cannot be connected directly to a Roku Streambar SE, other TVs, sound systems, or Roku streaming players. You can only use Roku wireless speakers and a Roku TV Wireless Soundbar together if they are paired with a Roku Plus Series TV. Learn more about the different Roku surround sound configurations.

For more detailed information on how to set up your Roku wireless speakers, please click here.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
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Tivoburkee
Community Streaming Expert

Re: Just bought new roku speakers and have a Google tv

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@blackdog10 

 

The Roku Streambar Pro is not wireless at all, it has to have hdmi-arc or combination regular hdmi cable plus optical cables to connect to any brand of tv. But the Roku Wireless Soundbar can ONLY by connected to Roku tv's, the only cable it has is power cable, no cables needed between to Soundbar and Roku tv. 

Edmund
Roku Community Streaming Expert

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