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[Storekeeper]

It runs for a while then the sound starts to rise and the gets distorted, I reset the tv and it works for a while then does it again. on regular tv it doesn't do it just through the streambar Pro  is when it does it.

[RokuArjiemar · Accepted solution]

Hello! @Storekeeper,

Thank you for sharing your post in the Roku Community!

We recognize that you're experiencing issues with distorted sound on your Roku Streambar Pro and acknowledge the troubleshooting steps you've taken to address the problem.

Fixing other audio issues (clicks, pops, audio drops, intermittent stops/starts, sync issues)

1. Check for a software update

Use the steps below to check for a software update for your Roku host device and wireless soundbar.

1. Press Home  on your TV remote
2. Scroll and select Settings
3. Select System
4. Select System update
5. Select Check now

Your TV will download and install any software updates and restart automatically when finished. For more information, read about updating the software on your TV.

2. Restart your TV and wireless soundbar

To restart your TV and wireless soundbar, unplug the power cables from both, or follow the instructions below.

1. TV

   • Press Home  on your TV remote
   • Scroll and select Settings
   • Select System
   • Select Power
   • Select System restart

2. Roku TV Wireless Soundbar

   1. Press and release the Reset button on the back of the soundbar

3. Advanced network configuration

These suggestions are provided if you are comfortable working with your networking equipment. You will likely need to use your computer or mobile device to sign in to an admin tool on your router*. If you cannot locate the username and password and believe they have not been changed (remember that passwords are typically case-sensitive), the default values may be listed on the manufacturer’s website or user manual, or possibly on the bottom of the router. If you need help configuring your router or other network equipment, refer to the user manual or contact the manufacturer.

• Connect to the 5GHz wireless network: If your router supports 5GHz, make sure it is enabled in the router settings and try connecting to the 5GHz wireless network (e.g., MyNetwork_5GHz).
• Change the wireless channel: When your router automatically selects a wireless channel, it can lead to intermittent or slow connectivity due to undetected interference from other wireless devices. Try disabling this automatic setting on your router and choose a wireless channel manually.
  • Tip: To help you find uncongested wireless channels in your home, you can download a wireless analyzer app on your mobile device. Visit the app store for your mobile device to find a wireless network analyzer.
  If your TV is already connected to the 5GHz wireless network and you still hear an audio playback issue, try configuring your router to use a different 5GHz channel. If your router only supports 2.4GHz, try using wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.
• Move the router farther away: If your router is close to your TV, try moving it a little farther away. This may seem counter-intuitive but having the router too close to the TV may cause the wireless signal to degrade.

Please keep us informed about your findings. We will be glad to continue supporting you. We anticipate your response.

Thanks,
Arjiemar