Hi @Carlyneee,
Greetings, and welcome here in the Roku Community!
We understand that you're having issues with your Roku TV.
If the issue persists after performing a factory reset on the TV, we recommend that you contact the manufacturer directly to report this problem and ask for more assistance. Each Roku TV manufacturer offers warranty services and direct support.
You can refer to this link to directly contact support for your Roku TV.
Hope you'll find this info useful. Let us know in case you still have any questions.
Sincerely,
Janadee
Nadee K.
Roku Community Moderator