Forum Discussion

Ham639's avatar
Ham639
Newbie
4 years ago

Hisense Roku TV won't connect to my Dish Network

I just purchased a Hisense Roku TV and can not get my Dish network system to show up. My Dish is connected through the coax connection not HDMI. Anyone else have this issue?
wwilliams's avatar
wwilliams
Newbie
3 years ago

had dish working but now it wont show up on opinions on menu

 

wwilliams's avatar
wwilliams
Newbie
3 years ago

need to connect to dish, how do I do this

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Greetings wwilliams 

    Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with connecting your Dish Network to your Roku TV.

    Can you please provide more information about how you are accessing the Dish Network? Are you accessing the Dish Network through an external device that is connected to the Roku TV? If so, what input connection are you using? Have you verified that you are selecting the correct input in Settings > TV inputs > [appropriate input connection]?

    Please keep us posted with an update and we will be able to continue to assist you further.


    Thanks,
    Danny

    • angelap's avatar
      angelap
      Newbie
      3 years ago

      Dish has been connected to my Hisense TV for years (accessed through live tv). A couple of months ago it stopped showing up. After resetting the TV, talking to Hisense customer service and Dish customer service, both are saying this is an issue with Roku tv? What has changed?????

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi angelap,

        Thanks for your first post in the Roku Community!

        We understand you are having difficulties connecting your Dish network to your Roku device.

        We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

        1. Are you being prompted with an error message?
        2. What troubleshooting steps have you taken so far to try to resolve the issue?
        3. Did you make any changes to your connection settings recently?
        4. As mentioned by RokuDanny-R, have you verified that you are selecting the correct input in Settings > TV inputs > [appropriate input connection]?
        5. Have you tried taking a look here in our Support resources and following the steps to help get connected? How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet | Official Roku Support

        We look forward to hearing from you and looking closely into this issue. Thank you!


        Best regards,
        Mary