Discussions

[Ricio12345]

Hey everyone! I was one of the people dealing with the right speaker issue for about two weeks. I saw here that others were having the same problem, but yesterday I noticed someone mentioned that an update had fixed it on their three TVs. When I got home, I tested my speakers, and they still weren’t working. Since the update isn’t always automatic, I went into Settings, found an option called “Software Update” (or something similar), and saw a new update was available. I did the update, which only took a minute or two, and after the TV restarted, the right speaker worked perfectly again.

[RokuJechealR]

Thanks for following up, @Antionette

We have no update to provide at this time, but once more information is available, we'll update this Community thread.

We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.

All the best,
Chel

[RokuJechealR]

Hi @Ricio12345,

Thanks for letting us know about this!

We appreciate your patience and are happy to hear that updating your Hisense Roku TV software resolved the issue.

Please let us know if there are other related issues that we can look into further.

All the best,
Chel

[Cyb3r3xp3rt]

Hi @AdmiralJaden ,

OP here. It looks like they released a new firmware version on October 24th (yesterday) that fixed the issue for some people. You have to manually check for the update though. Let me know if this fixes it for you.

Cyb3r3xp3rt

[Stacks215]

Roku representatives are no help at all, my question is how do they make a tv update and mess up. All to ask of us to show a receipt for prove of purchase to continue the claim. Can’t they just tell me what’s going on. I will no longer buy another tv from Roku I’m switching it’s so bad there’s always something wrong with these tv and they don’t bother to even help. As long as they made their money from dumb people like me to buy it the can care less. 

[RoxyFriday]

Hi,

I checked for a software update but it still says it is up to date. However, shows that it was last updated on October 17th. 

[Culveyhouse]

I'm glad this thread exists. Any TV running Roku OS is a sloppy disaster, with a totally broken development cycle that seeps ridiculous bugs like this into production.  Then they gaslight us pretending to be confused and clueless about a KNOWN bug that the dev team knew about shortly after the firmware update. 

Don't even waste your time trying to contact support. Endless nonsensical loops back to previous phone numbers, and if you do get an actual human, she/he is hard to understand and reading off a script to tell you to 'reset to factory settings'.  Roku pays a 3rd party call center to barf out the same information that you'd find on a page. What a sham.  

NEVER buy another Roku TV. Choose a different OS like Android TV, WebOS, or even Apple's tvOS.  

[atc98092]

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@Culveyhouse wrote:

NEVER buy another Roku TV. Choose a different OS like Android TV, WebOS, or even Apple's tvOS.  

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There's no such thing as a TV running Apple TVOS. There are Apple TV players that work similar to a Roku or Android player, but I know of no TV that uses an Apple OS. As far as Android TV, I just received a portable projector that runs Google TV, and I absolutely hate the OS. My Shield players run Android OS, and it has some annoyances but is tolerable, but the new Google TV (which is what all the Android based boxes are moving to) completely clutters the home screen with stuff I have no interest in, and no way to remove them. 

[Luis_D]

How long it will take? 

[Owyjosue]

@RokuMaryEF 

Model 6series-50

ID Hardware G217X

Serial Number: X01900YV7ATM

Software Version: 14.0

ID: S0A261DV7ATM