Thanks for following up, @Antionette
We have no update to provide at this time, but once more information is available, we'll update this Community thread.
We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.
All the best,
Chel
Hi @Ricio12345,
Thanks for letting us know about this!
We appreciate your patience and are happy to hear that updating your Hisense Roku TV software resolved the issue.
Please let us know if there are other related issues that we can look into further.
All the best,
Chel
Hi @AdmiralJaden ,
OP here. It looks like they released a new firmware version on October 24th (yesterday) that fixed the issue for some people. You have to manually check for the update though. Let me know if this fixes it for you.
Cyb3r3xp3rt
Roku representatives are no help at all, my question is how do they make a tv update and mess up. All to ask of us to show a receipt for prove of purchase to continue the claim. Can’t they just tell me what’s going on. I will no longer buy another tv from Roku I’m switching it’s so bad there’s always something wrong with these tv and they don’t bother to even help. As long as they made their money from dumb people like me to buy it the can care less.
Hi,
I checked for a software update but it still says it is up to date. However, shows that it was last updated on October 17th.