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Powerguy37
Channel Surfer

Onn TV stretching image in Plex app

I have a new 65" Onn TV that stretches them image to full screen in the Plex app when it should be letterbox. It does not do it on my 55" Onn TV. Any ideas how to fix it???

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9 REPLIES 9
RokuJohnB
Community Moderator
Community Moderator

Re: Onn TV stretching image in Plex app

Welcome to the Roku Community, @Powerguy37!

Thanks for letting us know about the problem you had with the Plex channel on your Roku TV. We're here to help. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting "check for updates."

Please try doing this and see if it helps with what you're experiencing.

Best regards,
The Roku Community Team

John
Roku Community Moderator
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Powerguy37
Channel Surfer

Re: Onn TV stretching image in Plex app

I did try updating the app. It didn't fix the issue. I have no issues with the Plex app on my other Roku TV's, just the new Onn TV.

RokuJohnB
Community Moderator
Community Moderator

Re: Onn TV stretching image in Plex app

Thanks for keeping us posted, @Powerguy37!

We appreciate you reaching out to us again and providing us with some updates regarding your concern about the Plex channel on your Roku TV.

Please try the troubleshooting steps below:

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, keep us posted.

Best,
The Roku Community Team

John
Roku Community Moderator
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Powerguy37
Channel Surfer

Re: Onn TV stretching image in Plex app

I tried this but it did not fix the issue. 

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RokuJohnB
Community Moderator
Community Moderator

Re: Onn TV stretching image in Plex app

Thanks for the follow-up, @Powerguy37!

We appreciate the troubleshooting steps you have taken so far, and we'd like to take a closer look into this issue you had with the Plex channel.

  • Could you provide us with a photo or video clip?
  • When did the issue start?

We look forward to hearing from you and looking closely into this issue.

Thanks,
The Roku Community Team

John
Roku Community Moderator
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Powerguy37
Channel Surfer

Re: Onn TV stretching image in Plex app

It started when I purchased a new Onn brand TV last week. No issues with any other Roku TVs or stand alone Roku boxes.  Just this one TV. First picture is with the Plex app built into the TV. It is stretched and full screen.  The 2nd photo is with the same TV but using a stand alone Roku player. It is letterboxed like it should be.

Screenshot_20250121_173523_Gallery.jpg

Screenshot_20250121_173347_Gallery.jpg

 

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RokuJohnB
Community Moderator
Community Moderator

Re: Onn TV stretching image in Plex app

Thanks for sharing the details here, @Powerguy37!

If your Roku streaming player is unable to correctly detect your TV's capabilities, you may wish to configure the display type yourself. Follow the steps below to manually change your display type setting.

  1. Press the Home button on your Roku remote. 
  2. Scroll and select Settings.
  3. Select Display type.
  4. Select one of the available display types and press OK on your remote. 
  5. Your screen may go black for a few seconds while the display setting is changed.
  6. When an image is shown, select Yes, I can see it, and press OK on your remote.
  7. Your screen will return to the Display type menu.
  8. A check will appear next to the new display setting. 
  • Note: If you receive a message indicating your TV does not support a display type, you can still select the display type and try it anyway.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Kind regards,
The Roku Community Team

John
Roku Community Moderator
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Powerguy37
Channel Surfer

Re: Onn TV stretching image in Plex app

There is no "Display" option under the settings. 

20250121_194748.jpg

20250121_194804.jpg

20250121_194828.jpg

 

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Powerguy37
Channel Surfer

Re: Onn TV stretching image in Plex app

There is that option on the stand alone roku box but I'm not having an issue with it. It works fine with the Plex app on the Onn TV. The issue is with the Roku system running on the Onn TV itself.

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