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A warm welcome here in the Roku Community, @Snowmoney14!
Thank you for informing us about this and providing us with these details. Rest assured that we will review your concern thoroughly and help you get back on streaming.
We would also like to gather further information about this. Kindly provide the details as follows:
- Are all of the apps, Live TV channels, and on-demand shows on your Roku TV affected by this?
- When did you start experiencing this?
- What specific troubleshooting steps have you taken so far?
In the meantime, we highly recommend performing the troubleshooting steps provided below:
- Reboot your router: unplug it for about 60 seconds and re-plug it.
- Reboot your Roku TV: under Settings > System > Power > System restart.
- Check your network connection's signal strength: under Settings > Network > Check network connection. Tip: If a stronger wireless signal is detected, you will see an on-screen message suggesting you connect to a recommended network. If the recommended network requires a different password, you will be prompted to enter one.
In the meantime, we highly recommend connecting your Roku TV to an alternative network connection to see if this will make any difference. Perhaps a mobile hotspot would do.
Your update is highly anticipated.
Best regards,
Carly
A warm welcome here in the Roku Community, @Snowmoney14!
Thank you for informing us about this and providing us with these details. Rest assured that we will review your concern thoroughly and help you get back on streaming.
We would also like to gather further information about this. Kindly provide the details as follows:
- Are all of the apps, Live TV channels, and on-demand shows on your Roku TV affected by this?
- When did you start experiencing this?
- What specific troubleshooting steps have you taken so far?
In the meantime, we highly recommend performing the troubleshooting steps provided below:
- Reboot your router: unplug it for about 60 seconds and re-plug it.
- Reboot your Roku TV: under Settings > System > Power > System restart.
- Check your network connection's signal strength: under Settings > Network > Check network connection. Tip: If a stronger wireless signal is detected, you will see an on-screen message suggesting you connect to a recommended network. If the recommended network requires a different password, you will be prompted to enter one.
In the meantime, we highly recommend connecting your Roku TV to an alternative network connection to see if this will make any difference. Perhaps a mobile hotspot would do.
Your update is highly anticipated.
Best regards,
Carly
