Issue report tracker
Model: G133X - Roku TV
Serial number: X012002RT9ES (SOJNH25RT9ES)
Software version: 13.0.0 • build 24062-CG
GC version: 10.4.45
Timestamp: 2024-06-15T01:55:14Z
Please use issue ID ES-239-155 to report the current issue.
Same problem , but no access to menu. Pusshing remote buttons make a sound, but no response. On/off and volume control work, but nothing else work. No home no menu, no netflix...
My tv doesn’t work. I have tried all the solutions in this thread.
X00100NCP2D7
S00L599CP2D7
C227X
model 70r6+
Hi Community users,
Thank you for reporting this issue and providing details. Our Roku team is investigating.
In the meantime, you can try a factory reset:
For detailed instructions, visit the official Roku Support article: How to system restart or factory reset your Roku streaming device | Official Roku Support
If the issue persists, please help us by providing:
Note: We'll mark this post as solved for visibility and as a reference for other users.
We apologize for the inconvenience and appreciate your patience while we work on a fix.
Best regards,
Roku Community Team
And my other tv doesn’t work either, same problem.
Hi,
I have a Sanyo Roku TV, model FW55R70F_A. Within the last couple of weeks my TV received a software update over WiFi, and now there are no icons:
When I press the buttons on the remote, I hear a sound effect, but there's nothing to click on, and the "hotbuttons" (ie: Netflix shortcut etc) do not do anything.
I tried the long-press of the reset button the back of the tv, but it did not resolve the issue. It just rebooted the tv and as soon as it came up, it forced a software update. When that was done, I was back to the icon-less screen shown above.
I decided to try an update/recovery via USB (downloaded from tvupdate.roku.com), that worked temporarily (got my icons back and everything was working), but after a day or so I was back to no icons (I assume it did another software update via USB).
For the record, here's a screen grab of the tv after the USB update while it's still working, you can see the software revision that works (as opposed to whatever is getting forced over wifi and breaking things):
Hopefully from this information your developers can look and see what is different between the downloaded USB version above and the one that is coming down over wifi as my tv is now basically a brick.
In case it helps, here's my tv info:
Thanks,
Stuart
Hi, Community users.
We are aware of the issue you have encountered with the Roku TV not displaying the Menu, and we appreciate you taking the time to bring this to our attention.
Kindly be advised that our team is working on the issue for a fix with the affected Roku TVs. As the team is working, we will provide an update in this thread regarding the development of the investigation.
In the meantime, we'd like to request the following details to help us with the ongoing investigation.
The details you provide will be forwarded to the appropriate Roku team to foster the investigation.
We hope for your patience and understanding as we work on this.
Best wishes,
Kash
Hi,
Here is the Tracker ID info when the problem is happening:
NOTE: Working USB software version dl'ed from tvupdate.roku.com: 12.5.0 build 4176-A3
Mine is doing the same thing, has this not been fixed yet? Seems like a simple roll back on firmware would fix the issue
Hi Community users!
We appreciate your posts regarding the issue with Roku TV. We understand and hear you.
If you're still experiencing the issue, please provide us with the details requested by our Roku engineers for investigation purposes.