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Hi @Maggie9,
Thanks for posting in the Roku Community!
We understand that you are having difficulty finding the reset button on your Roku TV for the troubleshooting steps provided. Below are the details on how to factory reset your Roku TV.
The physical Reset button can be found on the back or bottom of your device. It may be either a tactile button or a pinhole design that needs a straightened paper clip to activate. It will resemble one of the following options:
To factory reset the Roku TV, press and hold the button firmly for about 10 seconds. For reference, please visit our Roku Support article: How to factory reset your Roku streaming device
We hope you find this information helpful.
Regards,
Riamie
