Discussions

[Lotuzflo]

Got this tlc Roku tv and from day one. This tv will cut off and go to Home Screen. I’ve done everything it says to do and still! This is the most frustrating thing. Can’t even enjoy the tv. Can’t enjoy movies. Just cut and go to home screen. This could last minutes or even hours. The worst tv I’ve ever had. Someone needs to do something. Tv out the box and on the tv stand no physical problem at all. Something has to be wrong with the brand! Pissed!

[RokuEmmanuel-D]

Hi, @Lotuzflo.

It's great to see you here!

We understand that having playback issues on your TV can be quite frustrating and we'd like to be able to help. 

To take a closer look at your concern, please tell us more about...

• When did it first happen?
• Are you experiencing the same behavior on all channels or only on a specific channel?
• Did you notice any recent updates before this happened? If so, can you please provide the latest software version of your Roku?
• What troubleshooting steps you have tried so far?

Let's try to dig deeper into it! 

Best,
The Roku Community Team