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JdoubleU
Reel Rookie
2 weeks ago

Can’t redownload apps or reset tv

I’m not able to re download deleted apps due to not working then tried to factory reset and can’t get a reset link. Internet is perfectly fine on every other device. Customer service has massive wait times

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RokuJohnB
Community Moderator
Community Moderator
2 weeks ago

Re: Can’t redownload apps or reset tv

Hi @JdoubleU,

Greetings from the Roku Community!

We want to investigate further this problem that you had. Could you share a photo or video clip with us?

We look forward to hearing from you soon.

Thanks,
The Roku Community Team

John
Roku Community Moderator
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