Discussions

[tammi]

I just bought this Roku Tv, it gets to the email page setting up the device. I have had a Roku acct for years, it’s saying it can’t reach me and is not recognizing my Roku email I can’t finish tv set up. Taking TV back and leaving bad reviews. TV stands were also wobbly couldn’t tighten them enough but you have to. Paying $100 more for a better brand that does not block me. Anyone else experience this same issue?

[RokuJohnB · Accepted solution]

Hi @tammi,

Greetings from the Roku Community!

If your Roku TV activation is failing with the message "We can't seem to reach you by email," try resending the activation link, checking your spam folder, verifying your email address, or trying a different browser or network.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Best,
The Roku Community Team