Discussions

[optikhog]

Looks like we are at 72 hours since this issue was first reported.  Please provide an update.

[RokuDanny-R]

@Neilio715 @Randy59 @Jack_P @SansSouci

Thanks for the posts and providing us with the information that we have requested.

I have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

Thanks,
Danny

[RokuMary-F]

Hi everyone,

Thanks for reporting this to the Roku Community. We'd like to check and try to help.

Please help us with additional information provided below that would be helpful for our team to look into this problem.

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-what region are you located in
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
-steps to reproduce the issue you are seeing
-what troubleshooting steps have you already taken to try to resolve the issue
-screenshots of the issue you are seeing

Once we have this information, we will be able to investigate further.


Best regards,
Mary

[DK7777]

Again...

Well......  About a week ago my TCL ROKU TV started turning itself on by itself early in the morning.  I went through every setting but no help.  Did a factory reset.  Have not noticed it turning on since.

But now, I'm in your group with a nonsense guide for local OTA channels.  I tried it all,  (many hours later) including another factory reset.  Interesting though, a factory reset will not back date the software, so this might be the problem???

Also, a while ago when the 10.0 software rolled out, (maybe 10.5; **bleep** I don’t remember now) it broke the mirroring feature.  Was texting TCL support and was getting a run around from support team that I think were new employees that had absolutely no idea.  Even sent me back to troubleshooting 101... Try turning off & on, etc.  REALLY?  Even though I specifically called out this happened after software update.  There is no way to roll back software to verify.

Absolutely ridiculous!!!!!!!     And severely frustrated.

I'm in the ST Louis, MO area.

How and when doesn't seem relevant.

[hietpasmd22]

Here are the screenshots you requested. I live in the twin cities market. The issue is happening with 4.1, 9.1 and 11.1. There might be others but these are the ones I know for sure. I tried everything mentioned in this thread with no success yet.

Thank you

[JP1313]

It's a Roku issue do to the latest update 11.0.0. If you disconnect your tv from the internet the guide goes back to being correct using the OTA guide. As soon as you connect it back to the internet the guide is wrong for quite a few channels for the Phoenix area. How about Roku get a Roku  tv and try it out for themselves versus having everyone jump through hoops and posting all the  needless screenshots. 👍👍

[Neilio715]

@RokuDanny-R @Thank you.  You helped out a while ago when an update bricked streaming services and got results quickly.  So hopefully same here!

[Neilio715]

@RokuMary-F Whenever I try to do the tracker ID it turns my tv off.🤪That is the only info I didn’t supply.  

[optikhog]

As an update, some of my channel info has returned to normal, but it seems to be random as to what is working and what is not. 

[Eoin1]

I have the same problem, and nothing seems to fix it. How do I get the correct info on the guide?