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Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
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Stewarts45
Newbie

Re: Channel Guide Info incorrect

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It worked thank you so much !!❤

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Stewarts45
Newbie

Re: Channel Guide Info incorrect

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Zonexero it worked thank you !!❤

Slw32317
Reel Rookie

Re: Channel Guide Info incorrect (FIXED)

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I just selected "Scan for channels" without changing anything else and all channels are now correct.  I was also crossing my fingers…  🤞

7185D48D-AE05-4A3C-870E-13759C778E2E.jpeg

Anonymous
Not applicable

Re: Channel Guide Info incorrect

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Thanks all. 

It worked on my TCL Roku tv version 11.

I didn't have to Zero out the zip code, and it worked. I just changed it, and restart, set it back and did the antenna/ Live tv switch to antenna, etc.. 

Everything working fine last night and today. 

Thanks avsgunner.

Peace out. 

YamR1rider
Channel Surfer

Re: Channel Guide Info incorrect

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Indeed seems to be fixed now - just did the channel rescan on my actual zip code and all is now good. Thanks Roku guys for acknowledging and addressing the fault. 

TM3
Streaming Star

I like to rescan my channels every few months or every year

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Friday. June 24, 2022---12:12 pm CST

I don't have any issues. I just want to give some feedback. I would like to tell yall that I like to rescan my channels every few months or every year.  It keeps my TV updated.

Terry Marvin (Dallas, Texas, USA)

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RokuDanny-R
Retired Moderator

Re: Channel Guide Info incorrect

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Hi everyone,

Thanks for your patience while we investigated the issue.

We believe this issue is now resolved. We would recommend rebooting your Roku TV and then re-scanning for channels again to see if you are still experiencing an issue.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
scottpatrick
Reel Rookie

Re: Program guide is wrong and is listing repeated programs on the channel.

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My guide seems to be correct now. If this was a direct result of something your support team did to resolve the issue, many thanks to you & them!

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Austinsus
Channel Surfer

Re: Channel Guide Info incorrect

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Your fix does not work on my TCL Roku TVs.  My problem started a few days ago when I couldn’t see OTA channels at all for several hours.  When they finally came back up, the channel guide was jacked up. It’s really frustrating and I’m sure it resulted from your last update.  Y’all need to fix this.  ROKU tries hard but doesn’t always hit the mark.  Like tieing up OTA channels with the 100s of Live channels when you rolled them out.  That was a hot mess.  This is too. 

Austinsus
Channel Surfer

Re: Program guide is wrong and is listing repeated programs on the channel.

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Your tone is condescending.  While Roku may not “build” the TVs, it does control them when they come into our homes.  The last update (that happens automatically) broke the channel guide.  I didn’t have OTA channels for hours.  All my TVs are RokuTVs.  Clearly that is a mistake since Roku also seems to control my access to local channels.