Discussions

[dcmattes]

The fix provided did not work.  Please give another fix.

[dcmattes]

This did not work on my TCL tv.  

[RokuKariza-D]

Hey @BombRun @dcmattes

Thanks for letting us know about the issue you're experiencing.

Could you please provide us with the following information:

1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
2. What region are you located in
3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
4. Steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team for further investigation.

All the best,
Kariza

[anvente]

Didn't work

[RokuKariza-D]

@anvente

I hope you're doing well.

Please be advised that I have passed your information last Wednesday to the appropriate Roku team to investigate this issue further. Once we got an update, we'll let the Community know immediately.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[Novelhabit]

I am seeing the same issue on a new TCL 43S435 TV installed on 15 July 2022. After initial installation and automatic software update and scan for DTV channels the DTV channel guide was correct. I edited the guide to list the few channels I wanted and the guide was still correct. At some point on 16 July 2022 the guide changed to show a few of the channels that were hidden during the initial edit and at that time the guide became incorrect. There are 5 channels in the guide.

2.1 GBH Boston

4.1 CBS Boston

5.1 ABC Boston

15.1 NBC Boston

44.1 GBX Boston

At this point the guide listing for 2.1 and 44.1 are the same and duplicate what is on 2.1 even though the content on 44.1 is different from 2.1.

Roku TV G109X

TCL Model 43S435

Serial Number X01200KTR7KG

Software Version 11.0.0. Build 4193-CG

Device ID SOA991DTR7KG

I reproduce the problem by going to the DTV guide at any time.

[RokuKariza-D]

Hi @Novelhabit

Thanks for bringing this to our attention.

Could you also provide us with the region you are located in? Once we have it, we'll be able to forward your details to the appropriate Roku team to investigate the issue further.

We'll keep an eye out for your reply.

All the best,
Kariza

[Novelhabit]

I don't know what "region" means but I am located in United States / Massachusetts / Boston.

[BkfAZ]

From: BkfAZ To: Roku Support Team/Roku Community - Thank you... 
7/19/2022 *FIXED* incorrect Antenna/OTA channel guide now CORRECT on both TVs after power-on.

Original Problem...
7/1/2022: 1 OTA channel guide icon/description still wrong on both Roku (58R6E3/43R6090G5) TVs at Arizona zip 85388 on channel 35.4 Mystery (shows QVC/Descriptions) - program show content ok.

[RokuKariza-D]

@Novelhabit

Appreciate the response.

I have passed your details to the appropriate Roku team to investigate the issue further. Once we received an update from them, we'll update this thread. 

Thank you for your patience and understanding.

All the best,
Kariza