Discussions

[Wadem58]

Once the app is downloaded and open, I go to signing, then go to sign up. A box appears and says "Let's create your account". I click Continue and the app closes. I uninstalled ,restarted my Roku TV, then reinstalled the app. Same problem. 

[renojim]

Edit:  removing this because I misread the post.

[Wade0830]

I am having the same issue. I tried through site as well and no luck. 

If I watch without signing in I can watch an hour of one channel and then it changes back to ion channel no matter what

[Buildingcincy]

I'm having the same issue. 

[RokuERey · Accepted solution]

Greetings Community users,

Thanks for reaching us here in the Roku Community!

The channel provider handles channel authentication. If you're having trouble with a channel, contact the TCL TV+ support team to set up your account.

You can contact them here at TCL Support.

Let us know if there's anything else we can further assist you.

Thanks,
Rey

[jurassical]

Where can I contact the support team for TCL TV+?

Thanks!

[Buildingcincy]

I contacted the support team through the following link yesterday, but I have yet to hear back. Perhaps if they receive more inquiries about this issue, they might be more likely to respond.

https://tcltv.plus/contact?from=CONTACT

Good luck!

[Buildingcincy]

It still doesn't work. I have fiber optic Internet. It's not a question of bandwidth, it's a software issue.

[Buildingcincy]

I did. I haven't heard back from them.