Discussions

[RebekahAH]

TCL Roku TV keeps rebooting 

Model:55S425

S/N : X00000T24PTD

I have been having this issue sporadically over the past two months.

I have tried:

Unplugging TV power cord for 5 minutes

Holding reset button

Factory reset 

All of the above actions would temporarily resolve the issue for a period of time but now this morit is continuously happening regardless of the steps I take.

Any advice would be greatly appreciated 

Thanks

[RokuEmmanuel-D]

We're glad you're here, @RebekahAH!

Thanks for reporting this. Could you share some info about it so we can take a look?

• When did you first notice this issue?
• Have there been any recent updates before this happened? If so, what's the latest software version of the Roku TV? (under Settings > System > About).
• Can you capture a video or photo of the issue?

Keep us posted!

Roku Community Team

[RebekahAH]

Hello, this started randomly about a month ago. It only happened once, it worked fine for several days then it became more frequent. The other actions I took resolved the issue but since yesterday morning the TV keeps rebooting even when its powered off all day & night.

Last update: 3/29/25 9:09am

Software version: 14.1.4 | Build 7709

I will try to make a video of it happening.

[RebekahAH]

Rebooting pics, I have a video but this platform will not allow me to upload it.

[RebekahAH]

I replaced the power cord as I saw that suggestion somewhere & the rebooting is still happening.

Is there anything that can be done to correct this issue?

It even power cycles from a powered off status.