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1Zakiyah
Reel Rookie

Black screen on Element 75" Roku tv

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I have the Element 75" Roku TV as well and have only had the device for about a year and half.

Unfortunately it recently started blacking out. TV would power on but entire screen would be black. 

What is going on with these TV devices, why don't  they last?

 
 
 
 
 
 
 
 
 
 
 
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RokuTakashi
Community Moderator
Community Moderator

Re: Black screen on Element 75" Roku tv

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Hi, @1Zakiyah 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information with us, and we understand the situation you're having. It seems like you're having a display issue on your Roku TV which is rooted in it's hardware. For this issue, you may want to contact your Roku TV manufacturer's support, which is Element, since they'll be able to assist you further. Roku TV manufacturers provide extensive and direct support with their TV models.

Please be guided on this support thread at Contacting Support for your Roku TV

We hope this will be sorted out soon.

Best wishes,
Kash

 
Takashi O.
Roku Community Moderator

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3 REPLIES 3
1Zakiyah
Reel Rookie

Re: Black screen on Element 75" Roku tv

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How do we fix the issue?

 
 
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1Zakiyah
Reel Rookie

Re: Black screen on Element 75" Roku tv

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Hi Kariza,

If the screen is blacked out while powered on, then the steps you provided cannot viewed or seen on screen to incorporate the factory reset.

Is there another way?

 
 
 
 
 
 
 
 
 
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RokuTakashi
Community Moderator
Community Moderator

Re: Black screen on Element 75" Roku tv

Jump to solution

Hi, @1Zakiyah 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information with us, and we understand the situation you're having. It seems like you're having a display issue on your Roku TV which is rooted in it's hardware. For this issue, you may want to contact your Roku TV manufacturer's support, which is Element, since they'll be able to assist you further. Roku TV manufacturers provide extensive and direct support with their TV models.

Please be guided on this support thread at Contacting Support for your Roku TV

We hope this will be sorted out soon.

Best wishes,
Kash

 
Takashi O.
Roku Community Moderator
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