Discussions

[1Zakiyah]

I have the Element 75" Roku TV as well and have only had the device for about a year and half.

Unfortunately it recently started blacking out. TV would power on but entire screen would be black. 

What is going on with these TV devices, why don't  they last?

[1Zakiyah]

How do we fix the issue?

[1Zakiyah]

Hi Kariza,

If the screen is blacked out while powered on, then the steps you provided cannot viewed or seen on screen to incorporate the factory reset.

Is there another way?

[RokuTakashi · Accepted solution]

Hi, @1Zakiyah 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information with us, and we understand the situation you're having. It seems like you're having a display issue on your Roku TV which is rooted in it's hardware. For this issue, you may want to contact your Roku TV manufacturer's support, which is Element, since they'll be able to assist you further. Roku TV manufacturers provide extensive and direct support with their TV models.

Please be guided on this support thread at Contacting Support for your Roku TV

We hope this will be sorted out soon.

Best wishes,
Kash