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Wadem58
Newbie

Cannot create account on TCL TV+

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Once the app is downloaded and open, I go to signing, then go to sign up. A box appears and says "Let's create your account". I click Continue and the app closes. I uninstalled ,restarted my Roku TV, then reinstalled the app. Same problem. 

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1 Solution

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RokuERey
Community Moderator
Community Moderator

Re: Cannot create account on TCL TV+

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Greetings Community users,

Thanks for reaching us here in the Roku Community!

The channel provider handles channel authentication. If you're having trouble with a channel, contact the TCL TV+ support team to set up your account.

You can contact them here at TCL Support.

Let us know if there's anything else we can further assist you.

Thanks,
Rey

ERey.
Roku Community Moderator

View solution in original post

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8 REPLIES 8
renojim
Community Streaming Expert

Re: Cannot create account on TCL TV+

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Edit:  removing this because I misread the post.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Wade0830
Newbie

Re: Cannot create account on TCL TV+

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I am having the same issue. I tried through site as well and no luck. 

If I watch without signing in I can watch an hour of one channel and then it changes back to ion channel no matter what

Buildingcincy
Reel Rookie

Re: Cannot create account on TCL TV+

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I'm having the same issue. 

RokuERey
Community Moderator
Community Moderator

Re: Cannot create account on TCL TV+

Jump to solution

Greetings Community users,

Thanks for reaching us here in the Roku Community!

The channel provider handles channel authentication. If you're having trouble with a channel, contact the TCL TV+ support team to set up your account.

You can contact them here at TCL Support.

Let us know if there's anything else we can further assist you.

Thanks,
Rey

ERey.
Roku Community Moderator
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jurassical
Binge Watcher

Re: Cannot create account on TCL TV+

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Where can I contact the support team for TCL TV+?

Thanks!

Buildingcincy
Reel Rookie

Re: Cannot create account on TCL TV+

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I contacted the support team through the following link yesterday, but I have yet to hear back. Perhaps if they receive more inquiries about this issue, they might be more likely to respond.

https://tcltv.plus/contact?from=CONTACT

Good luck!

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Buildingcincy
Reel Rookie

Re: Cannot create account on TCL TV+

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It still doesn't work. I have fiber optic Internet. It's not a question of bandwidth, it's a software issue.

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Buildingcincy
Reel Rookie

Re: Cannot create account on TCL TV+

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I did. I haven't heard back from them.

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