Discussions

[bryank59]

Why does this prompt show up every time I turn on my TV.
It started doing this about a month ago.
Before then I would just go to the Roku/Media Player and play a file ....simple.
Now this prompt shows up every time I turn the TV on.
...and when I click on "Allow" it takes me straight into the player ....???
Even if that's not where I was going.
It didn't used to do that either.
Before this I would choose "Allow" and it would just go back to the main screen.

[RokuJechealR]

Hi @bryank59,

Thanks for reaching out to us here in the Roku Community!

Have you tried restarting your Roku device to see if it helps? We recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see the Power submenu, skip to the next step.)

Please let us know how it goes.

All the best,

Chel

[bryank59]

You're not understanding.

The prompt appears when you start up the Roku TV, so how would restarting it help?

It's the Roku Media Player asking me to allow it to access my hard drive that I have attached to the USB port of the TV.

If you select "allow", it allows the Media Player to access to the external hard drive.
If you select "Do not allow" it shuts off access to the external hard drive.

The prompt shows up on the main Roku home screen.
Also if you choose "allow" it will take you right to the Media Player even though I never clicked on the Media Player app tile.

The prompt shows up on both my Phillips and TCL Roku TV's
Problem is, the prompt doesn't show up every time, just every now and then and only when the TV/Unit is first turned/powered on when the Home screen appears.

It started doing this about a month ago when it never used to do this at all, ....why?

[bryank59]

I'm also wondering why I have to explain everything over again to a tech every time I post on here when the problem(s) I'm talking about is clearly stated in my original post with photos even?

[RokuJohnB]

Hi @bryank59,

Thank you for keeping us posted here in the Roku Community!
We'd like to take a closer look into this issue that you're having with the Roku media player popping up on your TV screen. What troubleshooting steps have you taken so far? When did the issue start?

We look forward to hearing from you soon.

Thanks,

John