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[JanetHudgins]

I have a Roku TV, model RTR3261-B-CA and use external speakers (Diamond  Audio Model EMC2.0-USB) for improved quality and have for some years. Recently they stopped functioning so ordered another pair but when I plug in the Aux plug--after connecting the USB-- I lose the sound. Can you tell me how to correct this?

Appreciate your help.

[RokuJohnB · Accepted solution]

Greetings from the Roku Community, @JanetHudgins!

Thank you for sharing your audio concerns on your Roku TV and we're happy to assist you.

Please try the troubleshooting steps below:

• Reboot your Roku TV under Settings > System > Power > System restart
• Settings > Audio > Menu volume - try to adjust the volume and see if you can hear any sound.
• Unplug any external devices and test the audio by streaming random shows

If the problem still persists, keep us posted.

Best regards,
The Roku Community Team