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LOSE SOUND WITH EXTERNAL SPEAKERS

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I have a Roku TV, model RTR3261-B-CA and use external speakers (Diamond  Audio Model EMC2.0-USB) for improved quality and have for some years. Recently they stopped functioning so ordered another pair but when I plug in the Aux plug--after connecting the USB-- I lose the sound. Can you tell me how to correct this?

Appreciate your help.

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RokuJohnB
Community Moderator
Community Moderator

Re: LOSE SOUND WITH EXTERNAL SPEAKERS

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Greetings from the Roku Community, @JanetHudgins!

Thank you for sharing your audio concerns on your Roku TV and we're happy to assist you.

Please try the troubleshooting steps below:

  • Reboot your Roku TV under Settings > System > Power > System restart
  • Settings > Audio > Menu volume - try to adjust the volume and see if you can hear any sound.
  • Unplug any external devices and test the audio by streaming random shows

If the problem still persists, keep us posted.

Best regards,
The Roku Community Team

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: LOSE SOUND WITH EXTERNAL SPEAKERS

Jump to solution

Greetings from the Roku Community, @JanetHudgins!

Thank you for sharing your audio concerns on your Roku TV and we're happy to assist you.

Please try the troubleshooting steps below:

  • Reboot your Roku TV under Settings > System > Power > System restart
  • Settings > Audio > Menu volume - try to adjust the volume and see if you can hear any sound.
  • Unplug any external devices and test the audio by streaming random shows

If the problem still persists, keep us posted.

Best regards,
The Roku Community Team

John
Roku Community Moderator
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