Hi @AWebb,
Greetings from the Roku Community!
We will be more than happy to investigate further this problem that you had. Can you please provide the following information below?
- What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
- Do you have an external device, like a soundbar or speakers, that is currently plugged in at the back of your TV?
With detailed information, we will be able to assist you further.
Thanks,
The Roku Community Team
John
Roku Community Moderator