Channels & viewing

[68superbee]

When using the search option... I can enter my search topic but when I hit the 'ok' button the Roku shows 'loading' but after a short time it reboots itself and never finds my search item.  Solutions?

[RokuMary-F]

Hi @68superbee,

Welcome to the Roku Community!

We would be happy to see what we can do to help with Roku Search. As a first step, we would recommend restarting your Roku device by going to Settings > System > System restart or Settings > System > Power > System restart > Restart and If you have a Roku TV, you may try unplugging your TV for 10-15 minutes then plugging it back in.

Please keep us posted and provide additional information if you are still having any issues with your Roku device after following these steps.


Best regards,
Mary

[68superbee]

Have tried the suggestions, but they did not work. I have a Roku Express on a Samsung TV. It is connected through the TV HDMI (ARC) port. On the other TV HDMI port is an HDMI switch with a BluRay player, Samsung DVD/VHS player and the cable box  connected  to ports on the switch. I have tried various combinations of connections with the switch and TV HDMI ports. I also tried my old ROKU 3 (in place of the Roku Express) and the 'search' function worked perfectly on that Roku. Hope the additional info is useful!

Thanks so much for any help !

[RokuKariza-D]

@68superbee 

Thanks for the reply.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know how it goes!

All the best,
Kariza

[68superbee]

Thank you for your help. I have it plugged in with the supplied power cord. I should mention that my Roku is a model 3941X2=Roku Express 4K+. In my previous post I wrote that I had a Roku Express which is a  slightly different model.

Thanks always for your help

[RokuKariza-D]

@68superbee 

Appreciate the response.

For clarification, when you said your Roku device is plugged in with the supplied power cord, do you mean it's powered by the power adapter plugged into a working wall outlet? If yes and the issue persists, we recommend performing a factory reset on your device. 

Perform the following steps with your Roku remote or the Roku mobile app.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Advanced system settings
5. Select Factory reset
6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
7. Follow the on-screen instructions

For more information, visit this link: How to system restart or factory reset your Roku streaming device

Keep us posted!

All the best,
Kariza