We would be happy to see what we can do to help with Roku Search. As a first step, we would recommend restarting your Roku device by going to Settings > System > System restart or Settings > System > Power > System restart > Restart and If you have a Roku TV, you may try unplugging your TV for 10-15 minutes then plugging it back in.
Please keep us posted and provide additional information if you are still having any issues with your Roku device after following these steps.
Have tried the suggestions, but they did not work. I have a Roku Express on a Samsung TV. It is connected through the TV HDMI (ARC) port. On the other TV HDMI port is an HDMI switch with a BluRay player, Samsung DVD/VHS player and the cable box connected to ports on the switch. I have tried various combinations of connections with the switch and TV HDMI ports. I also tried my old ROKU 3 (in place of the Roku Express) and the 'search' function worked perfectly on that Roku. Hope the additional info is useful!
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.
Thank you for your help. I have it plugged in with the supplied power cord. I should mention that my Roku is a model 3941X2=Roku Express 4K+. In my previous post I wrote that I had a Roku Express which is a slightly different model.
For clarification, when you said your Roku device is plugged in with the supplied power cord, do you mean it's powered by the power adapter plugged into a working wall outlet? If yes and the issue persists, we recommend performing a factory reset on your device.
Perform the following steps with your Roku remote or the Roku mobile app.
Press Home on your Roku remote
Scroll and select Settings
Select Advanced system settings
Select Factory reset
If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
I'm having the same issue. I am using a streaming stick on a downstairs tv and the standalone device upstairs on a different tv. Both are having the same problem. Whenever I search for content using the voice search, it comes back "no results found". When using the actual "search" option, same thing. I've also noticed that as I'm typing the letters in for the search, whereas in the past it would give me suggestions based on every character I am inputting into the search bar, NOTHING is showing up. No suggestions at all.
I've been using this streaming stick for almost a year now and it has performed flawlessly. Same as the device upstairs. Now nothing. What is going on?