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Streaming stick 4k not working

We have a Roku streaming stick 4k that's worked fine for about a year now. Yesterday we unplugged while dusting behind the TV and it's not turning on anymore. We've unplugged the power, moved it to different wall outlets, tried different HDMI inputs, tested the HDMI inputs with other devices, and yesterday for a bit it did turn on after a hard reset, but then the video on the apps wouldn't play, just the audio would.

Today it won't turn on at all and the white light is flashing. The TV is on the right input and on, the remote light turns green when we hit power, but nothing happens. How do we fix this?

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