A warm welcome here in the Roku Community!
We see that you're seeing an issue with the "Continue watching" feature on the MAX channel, and we'd like to be of assistance about this.
If you haven't tried any troubleshooting, then we would recommend performing some basics here: How to resolve a channel playback issue.
But if it's a persistent case, then please do share with us the details below.
Please keep us posted!
Thanks,
Rey
@RokuCarly: I'm getting on the Max App through the standalone app. I noticed it disappeared about a week ago.
Thank you for clarifying, @marybethel1!
In this case, it would be more effective to directly raise this concern to Max's support as this is a feature inside the standalone app.
For further clarifications about this, you can reach them on their official Support website.
In the meantime, your patience and understanding are highly appreciated. We hope you get everything sorted out soon.
Best regards,
Carly
Greetings from the Roku Community, and thanks for keeping us posted!
We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information?
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Many thanks,
John
None of this has ever worked in my experience. The problem has been gone on my app for months & months but came back on Feb. 1st and as of Feb. 7th it is still a problem. Any suggestion you are thinking of giving I have tried already TRUST ME. The app maker has to fix it on their end.
Hi Community users,
Thank you for reporting this issue to the Roku Community!
Please let us know if you are having trouble with the Max channel's previously viewed content not being available for "Continue watching". Please give us the following information:
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Best regards,
Mary
You keep sending this cut and paste form letter, over and over. The Roku app for Max. Mine is Roku Uktra. Doesn’t add shows to Continue watching after finish an episode and log out. When you come back in there is no evidence you have been watching and you have to search for the show and it says Season 1, Ep 1 play instead of where you are. We had this issue when the app first came out. Then it was resolved for a year. Now it’s back with whatever inferior update to the app you pushed through. That information should be enough to work on a fix.
Model 4800X. XR-054-581
software 12.5.5, build 4174-C2
GC version 10.7.26
Thank you for letting us know about this, @Andrewtax.
We value your sentiments and sincerely apologize for any inconvenience this may have caused you.
Please be aware that we gather these details as we are currently in the process of investigating and finding you the best resolution possible.
We may need your device's information as well the the Tracker ID (when you see this issue occur, using your Roku remote's microphone button, say "Get Tracker ID," or press Home 5x and Back 5x in quick succession) as we will include your device in correcting this.
We hope this clears everything out and appreciate you bearing with us in the meantime. We'll be anticipating your response!
Best regards,
Carly