Channels & viewing

[arborist]

I have a guest staying in another bedroom in my house and there is a tv with a roku device in that room. My guest is trying to watch movies but when she tries to watch the movie there is request to enter a password. Why is there a request for a password? I have no idea what the password is and my tv never asks me for a password.

[AvsGunnar]

@arborist 

Sounds like you may have unlinked Roku devices. (2 seperate Roku accounts using different email addresses).  You can go to Settings/System/About on the Roku devices and see if the email addresses (Roku accounts) match.

Then go to your online account at https://www.roku.com/, and navigate to My Account, then PIN Preference.  See if there is a PIN requirement under the Adding of Channels, or Parental Controls for the Roku Channel. (make sure to do this under the account for the guest TV).

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Assuming for the above that the Roku is popping up a box asking for a PIN, not a password. 

Perhaps you can post a screenshot of the message box and what channels/app the guest is trying to watch if still having issues.