Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I got the same story, that a fix had been made but they did not know when it would be applied. I go to the app every day and manually check for updates. I did find that searching for the show I wanted to watch gives me a link to go in and watch. While I am getting sick and tired of doing this, it does give me a way in. And they gave me a month free due to the problem. I am guessing you paid for whole year. I have checked all the other streaming apps that I use and they work. It seems to be Brit Box. I also noticed it started when they put the new "Live" line of programs up. With the expertise they should have I do not understand why they don't put it back like it was and work out the problem. I worked in IT many years, now retired I still remember we used to just go back to the working version of a program if something went wrong. I wish I knew how many of us are having this trouble. Not that it would help, but it would be interesting. I am tempted to use my daughters Firestick to see if she has the same trouble. I also have a LG tv with Britbox on it but my wife has control of that one. After this month I am going to cancel if not fixed
We'll send this information to the appropriate Roku team. Please be aware that our team has continued investigating the issue and is hoping to have a further resolution soon. We'll get back to you once we have an update available I'll be sure to let the Community know.
My issue is identical to yours...with the identical response by Brit Box. The issue has gotten worse over the past several months (I used to be able to get on occasionally...now I can't. I pay through ROKU. We have a different brand of TV...so don't scrap your Sharp TV. It's not the TV, it's either ROKU or Britbox.
I'll give it another month before I quit the Britbox subscription.
I won’t give all of the backstory because it’s not necessary. The answer is:
1. Delete the Britbox icon from your list.
2. Cancel your Britbox subscription from the Britbox website.
3. Return to the Roku streaming channels to locate the Britbox icons. I say icon(s) because on my streaming channel list there are two. Pick the icon that shows Roku Britbox and add it. 4. Launch the channel and follow the prompts to subscribe to Britbox. It is the same price and works way better on Roku than the other app ever did.