not launching britbox. been happening for the last week
Has anyone else been having problems launching britbox on their roku tv? My subscription has been paid for the year and i have not been able to access britbox for over a week. Contacted britbox; they say it is a roku fix that is needed. please fix!
Could you tell us more about your concern? How are you accessing BritBox? Is it through The Roku Channel or the standalone BritBox app installed on your Roku? When you say the channel isn't launching, do you get an error message or it automatically returns to the home screen?
Please let us know. We'd like to know more about how we can help.
Can you tell us how are you accessing the affected BritBox channel? Is it through The Roku Channel or the standalone BritBox app installed on your Roku? Please provide us as well the troubleshooting you've tried so we know what steps we should take next.
Re: not launching britbox. been happening for the last week
I'm having this exact same issue. I'm accessing (or trying to) BritBox via the app on a TCL Roku TV. All the other channels are working fine (Netflix, AcornTV, etc) and BritBox works fine when accessed through my computer. It's just when I try to access it via the Roku TV.
In some cases, removing the affected channel and then reinstalling it helps. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.