Channels & viewing

[Jazzy2]

I must be missing something because I’m unable to receive an ID tracker by pressing the home button 5 times and the back button 5 times. 
Is there somewhere I can email my device and serial number information?

[RokuKariza-D]

Hello @Jazzy2 

Thanks for reaching out here in the Community!

Feel free to post your details in this thread so we can forward them to the appropriate Roku team investigating this issue further. 

We'll keep an eye out for your reply.

All the best,
Kariza

[Jazzy2]

Hello Kariza,

Thank you for your reply.

Roku 1

Brit Box version 3.0 build 662

Model 3700X-Roku Express

Serial  YU00JV43970

11.5 build,4312-28

Roku 2

Model 4230x-Roku 3

serial 4E654C124518

11.5.0 build 4312-04

I haven’t been able to get the “press home 5 times and back button 5 times” to work. 

Issue only on Britbox

Stand alone Britbox won’t load and returns to Roku Home Screen. 
Thank you.

[RokuKariza-D]

@Jazzy2 

Thanks for the reply.

I have forwarded your information to the Roku team investigating this issue further. As previously mentioned by @RokuDanny-R above, we'll post an update in this thread once it's available. 

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[Rick22]

Britbox says it is due to a Roku update.  I have tried everything.  Britbox said to get a Firestick.  As of Feb. 10--this is a problem--I am about to make a concerted effort to bad mouth Roku on every platform available to me if this isn't addressed very very quickly.  And please don't tell me to reload Britbox--I have done all of that and it did not work.

[ScrewThis]

Fact:  Forced, redundant, and unremovable (WHY?) "Britbox on Roku" channel shows up and then your yearly prepaid Britbox craps out for 4 months now and the only fix is to pay Roku a monthly fee on top of what you already paid to Britbox? Only 2 possible answers:

1)  Incompitence- Not likely. Coding's not that hard. I get a useless and forced "Britbox on Roku channel" while getting messages to add an SD card to add storage for channels that I don't use? hmmmmm.

or

2) Profit- Same content forced through payment to Roku itself. $$$$$

How about a vote:  1 or 2 folks?

[ScrewThis]

Just tested that you can now REMOVE the channel. At least it show's there is some attention here.....

[Tigvatim]

I’m writing this on Feb. 11, 2023.  I’m having the same issue with Britbox not loading. ThroughRoku ultra.  I have 2 and neither can load.  In a November comment, engineers were working on this.  Has there been a resolution?  It is a Roku issue as my smart tv (non-Roku) loads it perfectly fine.  So what’s the deal with Roku?  Thanks in advance.

[Rick22]

I talked with britbox yesterday--they blame the problem on roku and said to buy a Firestick.  I spent about and hour this morining with Roku support that was wasted time--they blame Britbox--I am cancelling britbox through my roku subscription and asking for a refund.  The roku billing was helpful--but I must say the technical support was not--just giving pat answers without accepting responsibility--and just pointing the finger at britbox.  I don't know where the problem lies--but I do know that neither britbox nor roku wanted to do nothing more than point the finger at each other.  I will be buying a Firestick for my streaming service.

[RokuKariza-D]

Hi everyone,

We sincerely apologize for the inconvenience this has caused you.

Please be advised that our team is currently investigating this issue. In the meantime, please provide us with the following information for further investigation:

1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
4. Steps to reproduce the issue you are seeing

Your patience and understanding are greatly appreciated.

All the best,
Kariza