Channels & viewing

[bakersdozen]

RokuKariza-D,

Britbox is crashing on my tv again.  It has worked well since 1st of the year, but has started crashing again.  My subscription is thru Britbox.  When I click on the app on my Roku tv, the BB logo comes up and the buffering wheel starts, but then my tv returns(crashes) back to the Roku Home screen.

My SharpRoku TV information is:

Model #LC-55LB481U

Serial #2N00GX212984

Device ID #8556AG212984

Software O/S Version 11.5.0 build 4312-34

My Britbox app information is:

Version 3.0 build 662

My Tracker ID # is:  84-075-103

PLEASE HELP!!  This is so frustrating!!

BAKERSDOZEN

[RokuKariza-D]

@bakersdozen 

Thanks for bringing this to our attention.

I have forwarded your information to the appropriate Roku team to investigate this issue further. Once we have an update, we'll make sure to post it in this thread.

We do apologize for the inconvenience this issue has caused you.

All the best,
Kariza

[srugg]

Good Afternoon. This same thing has been happening to me as well with the Britbox app on Roku. The app will start to launch, and then immediately goes back to the home screen. To date I have tried removing app>reboot>reinstall app. When that didn't work I did a factory reset on my roku and then tried again with the same result. I've now noticed that Britbox on all my Roku devices will not load, however every other app works perfectly. I have reached out to Britbox and they have stated that it is a Roku problem. 

Problem has persisted for 3 days. 

Model: 3930RW - Roku Express

Serial Number: X00400ST8T8N (S009318T8T8N)

Software Version: 11.5.0 * Build 4312-AE

Issue ID: 8N-080-539

BritBox Version 3.0 Build 662

Thank you for your assistance. 

[RokuNimfa-C]

Hi @srugg, 

Thanks for reaching out to the Roku Community. 

We're sorry to hear about your experience with the channel. We have passed along your details to the Roku team for further investigation. Our engineering team has been investigating this issue closely. 

Your patience and understanding are greatly appreciated.


Regards,
Nimfa

[choccove]

1. click britbox, app attempts to load

2. app crashes to previous screen

happens every time

3810CA Roku streaming Stick +

11.5.0 build 4312-50

ID 57-138-074

[Annp1]

I am having the excat same problem.

[Annp1]

I am using the Britbox app and I am paid up..

[RokuMary-F]

tHi @Annp1,

Welcome to the Roku Community!

We would be happy to look at what we can do to help you to make sure we are providing the best streaming experience. 

Here are a few questions here to better understand what you're experiencing:

• When did this issue first start occurring?
• What kind of issue are you experiencing?
• Does the issue only occur on a specific channel or all channels on your Roku device?
• Are you being prompted with an error message?
• What troubleshooting steps have you taken so far to try to resolve the issue?

We look forward to hearing from you and looking closely into this issue. Thank you!
 

Best regards,
Mary

[choccove]

I’ve been emailing back and forth with BritBox at least since April 2023, it’s now the end of August. Each month I check in with them for an update and every time got some variation of:

•  this is an issue on our (BritBox) end

•  we (BritBox) are aware of the issue and have already identified the did and will be rolling it out soon.

Directly quoting from them in early April:

Thanks for reporting this issue to us; our tech team is aware of Roku bounce-back issue. The good news is we’ve found what’s causing the issue, and we’re currently working on the fix. 
 
The fix will be implemented in a BritBox app update on your device, so please ensure your app is up to date in the coming weeks

Once a month since early April i get some variation of the above.