Channels & viewing

[RokuJanadeeK]

Hi Community users!

We understand your sentiments and appreciate the troubleshooting steps you have taken to try to fix the issue.

Our team is currently aware of this issue with YouTube TV, to help the appropriate team investigate and assess your devices, kindly provide us with the following details completely:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• YouTube TV channel version.

Once we have gathered a few more pieces of information, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Note: Kindly disregard the post if you have previously provided the above details. Rest assured, we have already forwarded your details to the appropriate support team for review.

Sincerely,
Janadee

[scriptatious]

So I guess we are starting from scratch here.

[twill309]

It appears YouTube TV performed an update on the app as I was one of the people who was experiencing a pixel issue when navigating through the Home option. As of today, I am no longer having that issue.

The YouTube TV app is now white and says TV (similar to the regular Youtube app) instead of black.

I have a ticket opened with Google since April…

[twill309]

Here’s what it looks like after the new update…

[EreS]

Hi Jamadee 

I have the same problem with my YouTube TV basic plan. I have Uninstalled the app, reinstalled and I have done so many resets. When I go in, it freezes the live TV and it's on all channels. Doesn't want to do any playback of recorded shows either. This has been ongoing for a year now on and off at times. I have dome software updates on my Roku and unplugged the TV etc. Please help. 

[Stemp29]

Mine was so bad I could hardly see anything at times.  Mine continued just like all the other people had complained about.  The only way I cleared it up completely was buy a Firestick.  Perfect now, and it wasn't that expensive.  Hope that helps!

[RokuJechealR · Accepted solution]

Hi @EreS,

Thanks for the first post to the Roku Community!

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting.

If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

We also suggest restarting from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Please let us know how it works this time, and we'll continue assisting you from there.

All the best,
Chel